Frequently Asked Questions
All you need to know before starting a new adventure with BoatingMDR
What is our cancellation policy?
You can reschedule or cancel your booking up to 14 days prior to the charter for any reason, in most cases there will be a 100% refund if canceled within 14 days. in some situations where special arrangements have been made there may be a partial refund due.
14 days and less will incur a 50% cancellation charge and 7 Days no refunds. Boarding starts at time of charter start time. If you have a party that needs to be decorated or a surprise please call us to make prior arrangements. Please note we run multiple charters a day on each boat so coming early isn’t an option, additionally if you arrive late your end time can’t be extended.
Is my booking time guaranteed?
There is a chance we will have to adjust the time of your booking. When this happens it is because there are too many boats on the dock at once. We will review your reservation once it’s book and verify it in our booking calendar. If any changes need to be made we will call you as soon as we can. It is rare that this happens, however, around the holidays and other off busy weekends it happens.
Can we bring food and drinks?
Yes you can bring almost anything you would like.
Some things not allowed aboard:
Hookas, sparkling candles, Illegal drugs.
What should I wear?
Depending on the time of year, it can be a little cold when the breeze picks up. Bringing a light jacket isn’t a bad idea. All shoes shall be removed before entering into any of the vessels. High heels especially cause damage. We suggest bringing sandals os something easy to slip off while aboard.
What kind of music is played on board?
You’re the DJ, the vessels are equipped with bluetooth radio systems.
Do we need to wear life jackets while on board?
Children 12 and under must wear a life jacket while on the vessel. 13 years old and up are not required by USCG to wear life jackets unless needed. It is up to the captain to determine when life jackets are needed. If you or someone in your group would like to have one on at any time, this is not a problem.
Can we go swimming?
Swimming is usually fine. Depending on sea conditions, the captain will make the choice if it is safe enough for swimming.
What about children on board?
Children are fine on board. If you have a child under 12 years old they must wear a life vest at all times. No children should be left alone anywhere on board. Believe it or not, this ends up happening a lot. This is something we take very seriously and can result in an early disembarkation.
What about bad weather?
The captain can determine if the weather is too bad to go out. In this instance we will reschedule according to the weather.
Can I bring my dog?
Service dogs are welcome aboard. If your pup isn’t a service animal and you want to bring them along for the adventure please call us first.
What about life jackets for my kids?
The US Coast Guard requires kids 12 and under to have a life jacket on at all times. There are children’s life jackets on board. It is highly recommended that if you have small children to leave them at home. Most of the time small children do not like wearing a life jacket, they end up crying the entire time aboard which is no fun for anyone. In the event that you want to bring an infant or small child we highly recommend getting a life jacket before coming aboard. Although we have life jackets for small children, small life jackets are not a one size fits all and usually make the small child very uncomfortable. Please note, if you are bringing a life jacket for your children, there needs to be a tag on it showing it as an approved USCG TYPE 1 life vest (PFD) and meets the weight requirement for your child.